Customer Service


Our Customer Care Mission:
"To enrich our customers' lives by creating great experiences through friendly and understanding service."

Our representatives exemplify the very best in customer service. They're always ready to answer your questions.

If you need assistance or more information on the incredible Schwinn products, just click here to e-mail our customer service representatives or call (800) 605-3369 now.


Contact Us

Give us a call at (800) 605-3369 for all questions, especially those regarding:

  • Troubleshooting
  • Order status
  • Ordering Machine Parts
  • Returns
For general inquires or questions about your order, please e-mail us at customerservice@schwinnfitness.com.

(Please allow 24-48 hours for a reply)

Customer Service Hours:

Monday - Friday: 6AM to 5PM PST
Saturday, Sunday: Closed