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Shipping & Delivery
Shipping Charges and Estimates
Your order will leave our warehouse within 5 days of being placed. Shipping charges and estimates can be found on product pages (see the “Shipping info” link near the Add to Cart button).
Delivery Options
430/490 Elliptical and 810 Treadmill
Once shipped from our regional warehouse, your order will be in transit to the delivery hub closest to your location. You will receive email updates and optional text notifications from our delivery partner regarding shipment progress. You can then schedule the delivery time that best fits your schedule. Deliveries are performed from 9 a.m. to 5 p.m. local time, Monday through Friday. Signature required at the time of delivery.
Standard Delivery
Delivery will be performed by placing the item in front of the main entrance, porch, garage or driveway. It will not include room of choice or any steps. The two-person crew must be able to safely move the item with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach.
The delivery crew will complete a thorough delivery checklist to make sure there is no damage to your equipment. In the unlikely case that your product has been damaged or you need a replacement part, the delivery crew can assist you in opening a case with our Customer Experience team. In the event of a return, customer will be subject to return shipping costs of $155 and restocking fee of up to 20%.
Delivery with Assembly
Includes delivery to the room of choice (including one flight of stairs), unpacking, full assembly and packaging removal. If your order includes accessories or add-on items, the customer is responsible for installation. The delivery crew will complete a thorough unboxing checklist to make sure there is no damage to your equipment. In the unlikely case that your product has been damaged or you need a replacement part, the delivery crew can assist you in opening a case with our Customer Experience team.
All Other Products
Standard Delivery
Deliveries are made every day of the week.
Delivery Restrictions and Disclaimers
Delivery is available within the contiguous United States. Delivery is not available to P.O. Boxes, APO/FPO addresses, U.S. territories, or international destinations. If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply. BowFlex is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. During the winter months and key holiday seasons, your shipment may take slightly longer due to volume, inventory, weather and/or holiday office closures. We will do our best to get your new product to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thank you for understanding.
Taxes
Companies selling over the Internet are subject to the same tax collection requirements as other retailers. The federal Internet tax moratorium prohibits the imposition of new taxes on the Internet itself and things like Internet access services. It doesn't change the applicability of state and local taxes to sales transactions on the Web. Accordingly, BowFlex collects sales/use taxes on the sale of products on our Web site(s) based on applicable tax rates and laws.
Merchandise subject to sales tax based on the applicable state sales tax rate for orders delivered to AL, AZ, CA, DC, IA, ID, LA, MA, MD, ME, OK, UT, VA, and WY.
Merchandise plus shipping and handling charges subject to sales tax based on the applicable state sales tax rate for orders delivered to AR, CO, CT, FL, GA, HI, IL, IN, KS, KY, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, PA, RI, SC, SD, TN, TX, VT, WA, WI, and WV.
Sales tax is not charged for orders delivered to AK, DE, MT, NH and OR.
The amount of tax charged on your order will depend upon many factors including the type of item purchased and destination of the shipment. Factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes.
PLEASE NOTE: Order totals calculated during checkout show estimated tax amounts only. Final, actual, tax amounts will appear on your order invoice based on the tax rates and rules applicable when your order is shipped.