Customer Service

Our customer service team is ready to answer your questions.

Contact Us

For questions regarding order cancellations, returns and product troubleshooting, please give us a call at (800) 605-3369 (See Customer Care hours below).
For all other inquiries, choose from the following options.

In light of COVID-19, we are experiencing an unprecedented level of calls and email inquiries. Wait times to speak with a representative can be up to one hour. We are working at capacity to support you as quickly as possible and are actively working to increase staffing levels.
Waiting to speak to an agent is the quickest method to provide you with support. We appreciate your understanding and patience.

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Monday–Sunday: 7 a.m.–6 p.m. PST

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customer care

(800) 605-3369

Monday-Friday: 6 a.m.–5 p.m. PST
Saturday & Sunday: Closed


(800) 556-2896

Monday–Sunday: 7 a.m.–6 p.m. PST

Customer Service One Voice

One-Voice Excellence

Our Customer Care Mission

Flexible & Convenient Access

Get your order status, assembly help or click-to-chat with us, all from our website.

One Call Resolution

To quickly get you back on your fitness journey.

Quick Response Time

We answer 80% of our inbound calls within 20 seconds!