Customer Service

Our customer service team is ready to answer your questions.

Contact Us

For questions regarding order cancellations, returns and product troubleshooting, please give us a call at (800) 605-3369 (See Customer Care hours below).
For all other inquiries, choose from the following options.

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Monday–Friday: 8 a.m.–5 p.m. PST

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customer care

(800) 605-3369

Monday-Friday: 6 a.m. – 5 p.m. PST
Saturday & Sunday: Closed


(800) 556-2896

Monday–Sunday: 7 a.m.–6 p.m. PST

Customer Service One Voice

One-Voice Excellence

Our Customer Care Mission

Flexible & Convenient Access

Get your order status, assembly help or click-to-chat with us, all from our website.

One Call Resolution

To quickly get you back on your fitness journey.

Quick Response Time

We answer 80% of our inbound calls within 30 seconds!