Delivery Times & Payment Methods

Why are delivery times longer than normal?

With more people working out from home, we're experiencing an extraordinary demand for our in-home fitness equipment. As we work hard to respond more quickly to the present demand, we want to help you to make an informed decision about your fitness equipment purchase.

If I order today, when will I be charged for my purchase?

This will depend on your payment method. Review the options below for details:

Pay with PayPal

If you use PayPal, your PayPal account will be charged at the time you place your order.

Pay with multiple Credit Cards

If you use multiple credit cards to pay for your order, your credit or debit accounts will be charged at the time you place your order.

Pay with a Credit or Debit Card

If you place your order with a credit card or debit card, your financial institution will place an authorization on your payment method until the order ships. This appears as a pending charge on your account. While authorization holds are not actual charges, they allow your bank to reserve funds so the order can be processed.

Authorization holds are temporary and will automatically expire based on a time frame set by your financial institution, usually within 3–5 business days.

Canceled orders may take up to 5 days for their authorization to expire. Once an item has shipped, the authorization hold is removed and charges will post to your debit or credit card account.

It’s possible that you may have multiple authorizations and/or charges on your account for an order. Authorization holds may be requested for individual items if your order ships in multiple shipments. You may also have any combination of the following:

  • An authorization hold in the amount of the estimated order total.
  • Posted charge(s) for shipped item(s).
  • New authorization holds for remaining items that haven't shipped.

Authorization holds can be extended up to 365 days, renewing every 14 days. If at any point an authorization hold request fails, Nautilus will attempt to contact you via phone and email prior to cancelling your order if not resolved. If you need help requesting the removal of an authorization hold, contact your card issuing bank.

Finance through Synchrony or Care Credit

If you finance through Synchrony or CareCredit, an authorization will be placed on your account until the order ships. This appears as a pending charge on your account.

While authorization holds are not actual charges, they allow your bank to reserve funds so the order can be processed. Authorization holds are temporary and will automatically expire after 60 days. Once an item has shipped, the authorization hold is removed and charges will post to your Synchrony account.

It’s possible that you may have multiple authorizations and/or charges on your account for an order. Authorization holds may be requested for individual items if your order ships in multiple shipments. You may also have any combination of the following:

  • An authorization hold in the amount of the estimated order total.
  • Posted charge(s) for shipped item(s).
  • New authorization holds for remaining items that haven't shipped.

Authorization holds can be extended up to 365 days, renewing every 60 days. If at any point an authorization hold request fails, Nautilus will attempt to contact you via phone and email prior to cancelling your order if not resolved. If you need help requesting the removal of an authorization hold, contact Synchrony.

Finance through Vive

If you finance through Vive, an authorization will be placed on your account until the order ships. This appears as a pending charge on your account. While authorization holds are not actual charges, they allow your bank to reserve funds so the order can be processed. Authorization holds are temporary and will automatically expire after 30 days.

Once the full order has shipped, the authorization hold is removed and the charge will post to your Vive account. Authorization holds can be extended up to 365 days, renewing every 30 days.

If at any point an authorization hold request fails, Nautilus will attempt to contact you via phone and email prior to cancelling your order if not resolved. If you need help requesting the removal of an authorization hold, contact Vive.

Lease through Progressive Leasing

If you lease through Progressive Leasing, your initial payment will be due at the time of signing your lease. Your lease contract is considered “executed” when your full order has been delivered and your regular payments will begin at that time. Lease contracts expire if not executed within 90 days and will need to be renewed until all items have been delivered.

If your lease contract expires, Progressive Leasing will contact you to renew your lease.

How can I track my order?

Once your order is processed, you can look up the status online by visiting our Order Status page.

What are your return and cancellation policies?

Learn more about our Return and Cancellation Policies.

Should you have any further questions, please don't hesitate to contact us.